At JUSTREP, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we're here to help.

You have 14 days to return an item from the date you received it.

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you have any questions on how to return your item to us, contact our customer service team at info@justrepofficial.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Unfortunately, at this moment in time, we do not offer exchanges. However, we are aiming to introduce this service in the future.